Web-Based Issue Tracking and Task Management

Network based issue management systems have been around since the days of Novell Netware, and have made slow, incremental improvements since then. One of the latest rounds of improvements has been the confluence of virtual private networking and IP networks, coupled with the ubiquity of the web browser. These web based issue tracking systems allow your support staff to offload much of the data entry side of a defect management loop on to the end users.

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